Warranty

Last updated: June 2026. This is a general template and should be reviewed by your legal adviser before launch.

Manufacturer warranty

Products we sell are genuine, authorised stock and carry the manufacturer's warranty applicable in Australia. Warranty periods vary by product and brand — check the manufacturer's details for the specific item.

Your Australian Consumer Law rights

In addition to any manufacturer warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These rights apply regardless of any voluntary or manufacturer warranty.

Dead-on-arrival (DOA)

If an item is faulty on arrival, please contact us promptly (typically within 7 days of delivery) so we can fast-track a replacement or refund.

How to make a warranty claim

1. Email orders@htcomputers.com.au with your order number (HT-XXXXXX) and a description of the fault.
2. We'll advise whether to return the item to us or deal directly with the manufacturer's service centre (some brands handle warranty directly for faster turnaround).
3. We'll keep you updated through to repair, replacement or refund.

See also our returns & refunds policy.